Customer Service Career Accelerator 2 Sections4 Lessons12 Weeks
Curriculum
- 2 Sections
- 4 Lessons
- 12 Weeks
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- Module 11 Item**Introduction to Orientation – Worthycademy Cohort 5.0** Welcome to Worthycademy! 💜 We are excited to have you join us on this learning journey. This orientation is designed to introduce you to Worthycademy, help you understand how the programme works, and prepare you for a successful learning experience. During this session, we will walk you through our learning structure, class schedules, communication channels, attendance expectations, assignments, learning resources, and the support available to you throughout the programme. You will also learn about the importance of active participation, consistency, professionalism, teamwork, and taking responsibility for your learning and career development. At Worthycademy, our goal is to equip you with practical skills, build your confidence, and help you prepare for opportunities in the digital workspace. Come ready to learn, participate, ask questions, and make the most of this experience. **Welcome to Worthycademy — Where African Talents Meet Global Opportunities.**
- Module 23 ItemsWelcome to the **Customer Service Foundation Program (Basic)**! 💜 In this session, you will be introduced to the fundamentals of customer service, the role of a customer service representative, effective communication, active listening, professional etiquette, and how to handle customer enquiries professionally. This class is designed to help you understand the principles of excellent customer service and build a strong foundation for delivering positive customer experiences in any professional environment. **Please come prepared to participate, ask questions, and engage actively throughout the session.** We look forward to learning with you! 🚀